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Email support@conscioushumansstudio.com. Please write from the email you sign in with, and tell us your phone model if something isn't working. We usually reply within 2 working days.
Check your spam or promotions folder, and make sure the email address is spelt correctly. Codes expire after a few minutes, so tap Resend for a new one.
In the app: Profile → Manage subscription → Manage in App Store / Google Play. Or open your phone's subscription settings: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Profile → Payments and subscriptions → Subscriptions. Premium stays on until the end of the period you've paid for.
Sign in with the same account, then go to Profile → Manage subscription → Restore purchases. Make sure the phone uses the same Apple ID or Google account you subscribed with.
Refunds are handled by Apple or Google. On iPhone, use reportaproblem.apple.com. On Android, open Google Play → Payments and subscriptions → Budget and history, or contact Google Play support.
A habit freezes when you go over the misses you allowed. Its reward freezes with it. Open the habit and tap Unfreeze for 1 coin to carry on. You get a free coin every Sunday.
See Delete your account.